health and safety

Our Policies


We are aware that when children join the group they may be at different stages in their development.  Many instances of children’s inappropriate behaviour arise from the fact that they are young and are learning how to deal with new situations – learning to share, being part of a group and responding to new adults are just some examples of the things children are expected to cope with at nursery.  However we cannot ignore behaviour which hurts or distresses other children.

In line with LEA schools and Statutory Framework for the Early Years Foundation Stage (2012) there is no physical or emotional chastisement of children. Staff will intervene and model the acceptable behaviour required for everyone’s well being using the Helping Hands positive behaviour strategies. To help our children understand the expectations we have we routinely use visual symbols including happy and sad faces and symbols for good sitting etc. These symbols act as a visual prompt and reminder for the children – you will see these symbols around the room – if you want any further information please ask.

Staff will help children to resolve conflicts in a positive manner empowering the children to take control of their own behaviour management. However sometimes sanctions, appropriate to the child’s age and stage of development and redirection will be necessary, to prevent disagreements developing that children cannot handle.  Staff will offer support to children who misbehave and help them work towards more acceptable behaviour. Any behaviour that causes distress or harm to another child, either physically or emotionally is unacceptable and will not be tolerated. Staff will work, in conjunction with parents, to help children see why this type of behaviour is not allowed and support will be offered to both the victim and the aggressor.  It is always made clear that it is the behaviour and not the child that is unacceptable.

Our Caring and Sharing Rules give us a framework to which we all work.

Our Caring and Sharing Rules;

  • We share our toys
  • We are kind to one another                        
  • We look after our toys
  • We walk inside “Quackers”
  • We use “quiet” voices indoors
  • We can run outside
  • We use our “loud” voices outside
COMMON SENSE PROCEDURES- Parents/Carers Health and Safety Policy

We would ask the following of you:-

  1. At the beginning of each session/day do not leave your child until you have signed your child in on the attendance sheet and helped your child to find, if appropriate, and place their name on the attendance board.  We would emphasise that the sessional nursery group does not begin until 9.00am/ 12.30pm and we would be grateful if you would remain with your child until this time unless alternative arrangements have been agreed.
  2. If you need to leave your child before their allocated starting time or after their allocated collection time an additional fee of £2.00 per 15 minutes will be levied.
  3.  If someone other than the usual nominated person is to collect your child at the end of the session – please inform the staff of your alternative arrangements. We will ask you to provide us with a photograph of all designated collectees at registration – in case of an emergency your child’s password and a form of identification must be agreed beforehand and produced to enable your child to be safely collected by another adult. Please note in line with current guidance children will only be able to be collected by their parent or an adult over the age of sixteen.
  4. The main entrance door is kept closed during the sessions however a buzzer will enable you to gain access.  We would ask you not to admit other parents/carers as you enter or leave the building to help us keep all our children safe and secure. The door into to the main hall is opened by a keypad to prevent unauthorised access to the children.
  5. If, for any reason, you are going to be delayed in collecting your child please ring the group – 0161 303 2393. This will save a lot of emotional distress; “only five minutes” to an adult can feel like a lifetime to a child!! Your informing us allows the staff to confidently reassure the child, especially if they are the last child in the building. No child will be left unattended because parents are delayed, however, recurring lateness will incur an after hours charge.
  6. We will do our best to take care of a child’s personal belongings, however, the group cannot be held responsible for the loss of/or damage to personal belongings. Please do not allow children to bring precious, irreplaceable items to the group. Children’s own property must be clearly marked with their name to avoid any confusion of ownership – coats, gloves and hats are very often quite similar and small children often cannot remember which is theirs. We also suggest you do not send your child in their “Sunday best” as some of our activities can be quite messy. We do provide aprons but sometimes enthusiasm to have a go at an activity means this is not put on until the activity has already started!!!       (N.B. Belts, braces and dungarees can make toileting difficult!!)
  7. Our “Rising Stars” have a mandatory “uniform” of a polo shirt and optional sweatshirt. Polo shirts, jumpers and cardigans are available for you to purchase at a cost of £7.50 each.  One complimentary polo shirt will be given to each over 2 upon receipt of their registration fee.
  8. Children who are unwell will not be allowed to attend the group. Children who are taken ill during the session will need to be collected by their parent or other designated adult. Parents will need to complete these details on their admission form. Parents will also be asked to complete a loco parentis form which will allow the group to authorise treatment for your child if we are unable to contact you. Please note to stop the spread of infection within the nursery exclusion times will be given for certain illnesses.
  9. There will be at least one member of staff on duty who holds a current first aid certificate.
  10. Fire drills will be carried on a regular basis in line with Ridgehill Children’s Centre following the guidelines from Tameside MBC. The alarms are routinely tested every Monday at approx. 8.30 am so please do not be concerned if the fire alarm is going off when you drop your child off in a morning.  We receive notification of these tests so if it is a real emergency we will be already taking the necessary action of evacuating the building – in this case, we would ask you to stay with your child unless you have already signed them in.
  11. Outings will require additional authorisation from parents/ carers.  Children will not be taken off the premises without parents’ / carers prior knowledge.

If you are uneasy about any aspect of the group our policy is as follows:-

Talk over any worries or anxieties with Nursery Manager or Deputy.

If this proves unsatisfactory put your complaint or concerns in writing to “Quackers Kids Ltd” requesting a meeting with the Company Director and the Manager.  The parent may have a friend and the manager may have a colleague present if desired and a written record of the meeting taken. Most problems should be resolved at this initial stage.

However, if the matter is unresolved:-

An external mediator from Tameside Early Years Team. can be brought in to listen to both sides and offer advice.

Finally, if necessary OFSTED can be contacted to conduct further investigation into the complaint followed by any appropriate action.

Their address is: –       

Piccadilly Gate
Store Street
M1 2WD

Phone number: – 0300 123 1231


Having regard for “The Children and Families Act” (2014) and following the guidelines within the “Revised Special Educational Needs & Disabilities Code of Practice” (2014).  “Quackers Kids Ltd” are committed to ensuring that children with “Special Educational Needs and Disability” (SEND) and their parents and carers are welcomed into our group. We believe that inclusion has positive benefits for all children and their parents and carers.  Children are received into our setting upon consultation with parents and any other professionals working with the child or family. We will use our best endeavours to meet children’s Special Education Needs.

Debbie Hartley, Liz Hill, Ammara Rehman, Steph Coe, Emma Clayton, Holly Murray and Mandi Smith have completed SEN training in and are identified as the S.E.N.D co-ordinators (S.E.N.C.O.). Debbie has overall responsibility for children with special needs. Ammara Rehman has recently undertaken her training and takes responsibility for the babies.  Danielle and Emma Clayton take responsibility for our two’s to fours and Mandi Smith takes overall responsibility for work within the room.

All members of staff, having regard to the revised S.E.N.D (2014) Code of Practice on Identifying and Assessing special Educational Needs, are involved in meeting the needs of all children who attend the group and encourage equality of opportunity for children with Special Needs.

If you would like a copy of our full S.E.N.D Policy or need any further help please speak to Debbie Hartley.


We, at “Quackers Kids Ltd” believe that every child has a right to the same opportunities to play, enjoy themselves and have fun. We aim to provide an environment which embraces the diversity of children. Having regard for the Disability Discrimination Act (1995), The Equality Act 2010 and The United Convention on the Rights of the Child we are committed to ensuring we provide an environment in which every child’s individual needs are respected, acknowledged and met to enable them to participate within the whole range of the group’s activities. To help us achieve this we will work closely with parents and carers believing that they are “the experts” in meeting the needs of their child. We, in common with Tameside Metropolitan Borough, believe that to be included is to experience belonging.


We, at “Quackers Kids Ltd” acknowledge that some children attending our setting may have a home language other than English. In line with our inclusion policy we aim to value this diversity and provide opportunities for children to share their different experiences and home languages through play and learning.  To achieve this we will:-

  • ŸAcknowledge that a child’s home language is a vital part of their identity which reflects their cultural heritage.
  • ŸBuild upon children’s previous experiences of language by providing opportunities for them to use their home language alongside English thus enabling them to feel confident in the use of language.
  • ŸEncourage children to share their home language with others within the group.
    Use labels, alphabets and literature from home languages as an integral part of the environment.
  • ŸUse photographs and real objects to aid children’s understanding of instructions and discussions especially during whole group times.
  • ŸDevelop the knowledge of the staff of key words in home languages by encouraging parents/families to share their expertise and  accessing the support available from Tameside Early Years Department.

In line with The Equality Act 2010. “Quackers Kids Ltd” Nursery believes that no child, individual or family should be, or feel, excluded on the grounds of age, gender, race, culture, disability, sexuality or religion.

We therefore aim to:-

  • Acknowledge and value equally each child’s individuality, stage of development, culture, religion, language, social background and family group.

  • Actively seek to combat sexism and promote equal opportunities for girls and boys, men and women.

  • Encourage equality of opportunity for children with special and differing needs and their families.

To achieve this we will:-

  • Plan our programme to extend the children’s experiences and knowledge of other cultures language and celebrations.

  • Ensure that the activities offered reflect the diversity of our society not just our group.

  • Positively challenge stereotypes and assumptions – whether they be racist, sexist or concerning disabilities.

  • Enable adults with disabilities to take part in our group where it is safe and reasonable to do so.

We ask you to inform the group if your child is unwell and unable to attend the group.

  • We are unable, as a group, to care for children who are unwell. A poorly child will want their parents/carers and we as a group need to consider the needs of the group as a whole.
  • If a child is taken ill during the session we will contact their parents/carers and ask you to collect them.
  • Coughs and colds are obviously part of daily life, however children with high temperatures, diarrhoea and vomiting, conjunctivitis or any infectious disease will be not be admitted to the group.
  • Children who have had diarrhoea or vomiting must be kept at home for a minimum of twenty four hours or until all diarrhoea and /or vomiting has cleared whichever is the longest.
  • Children with infectious conjunctivitis must be treated with antibiotics and remain at home for the first twenty four hours of their treatment to prevent the spread of this highly contagious disease. If your child is prescribed antibiotics for any illness they must remain at home for the first 24 hours of the treatment to ensure they do not have any allergies or suffer side effects from the treatment.

  • If your child has been unwell we would ask you to keep them at home until they are no longer infectious. Guidelines for recommended periods of exclusion are available from the nursery.
A child who is unwell and whose parents/carers cannot be contacted will continue to receive care and if necessary the staff will act in loco parents to provide for the child’s needs.

  • Children who need to take prescribed medicines during the nursery day will require a written permission form to be completed by their parent or guardian. This will clearly state the dosage required – please note only prescribed medicines will be administered with the exception of Calpol or teething gel for babies. These must be in their original containers clearly labelled with the child’s name and dosage required. All medication administered will be recorded in a medication book and parents/carers will be asked to sign the book to acknowledge the entry.

We, at “Quackers Kids Ltd” Nursery aim to provide a safe and secure environment for all the children within our care. The protection of the child is our first priority.

To achieve this we will:-

  • ŸEnsure all staff have the necessary checks carried out prior to them being left in charge of the children within our care.
  • ŸEnsure the layout of the rooms used by the group permits constant supervision of all children
    ŸEnsure all staff are aware of the typical symptoms of children at risk, undertaking relevant training.
    ŸKeep all suspicions and investigations confidential
  • ŸReport any suspicions regarding abuse to the appropriate body within social services, as we are required to do so by law (The Children’s Act 1989/ 2004; Care Standards Act 2000)
  • ŸEnsure all staff are aware of the local authority guidelines in respect of Safeguarding Children, and are aware of the procedures to be followed in the case of suspected child abuse or neglect.
  • Any member of staff who is suspected of professional abuse will be suspended pending an enquiry by the safeguarding children’s team.

We would ask all parents/carers to ring and let us know if there is going to be any delay in collecting your child. Five minutes can seem like a lifetime to a child who is the only one left. If the staff team are aware you are going to be late they can prepare the child for this and thus reduce unnecessary distress.

However if a child attending “Quackers Kids Ltd” Nursery fails to be collected by their designated and named person at the end of the session and this has not been previously arranged with the manager or deputy. The following action will be taken;

  • ŸStaff will remain on the premises and continue to provide care and stability for the child until his/her parent/carer arrives.
  • ŸThe manager will contact the parent on their emergency contact number to ascertain if there is a problem and together the parent/manager will agree any action needed. This action will be recorded and the parent/carer will be asked to sign this statement.
    ŸIf the parent/carer cannot be contacted the manager will then contact the child’s designated emergency contact.
  • The manager will then agree with the designated contact any action to be taken.
  • ŸIf, as a result of the above actions, the child leaves the premises with someone other than the initially named “collector” on the signing in sheet then this person will be asked to complete a form. This form will state their relationship to the child and who authorised the collection.
  • Please note the staff will not allow the child to leave with anyone other than people named on their registration form. This form will need to be signed by the parent/carer as a priority action.
  • ŸIn the event of the manager or deputy being unable to contact any named person on behalf of the Child, Social Care Team will be contacted.
  • The manager and the Social Care Team will then agree any necessary action to be taken for the protection of the child.
  • If, during a session, a child is found to be “missing” by a member of staff the following action will be taken.
  • ŸAll staff members and management will be immediately informed.
  • An immediate search of the premises will be undertaken, supervised by the manager or deputy, to locate the child.
  • ŸIf the child cannot be found on the premises or the outside play area the parents will be contacted and informed that the police have been contacted.
  • ŸPlease note if the child is found to be outside the premises the child’s parents/carers will be immediately contacted and informed of the incident.
  • As this would constitute a significant incident OFSTED will be informed. The manager would provide information of the incident, it’s outcome and any review/change of practice that resulted from the incident.
  • During outings children are accompanied by adults in a minimum ratio of 1 – 3. Children are the responsibility of their designated adult within their staff group. However if a child went missing during an outing the procedures above would be implemented.

The group operates a strict no smoking policy in line with current government legislation. (Please note this includes the use of electronic smoking devices) We would like to remind parents and carers that this also exists in our outdoor area and the school premises.

We would therefore remind you that it is an offence to smoke in the areas our children play in and have access to – i.e.:- the entrance courtyard and the car park.

Please note this also applies to visits outside the group – Parents/Carers are asked not to smoke or use electronic smoking devices in the presence of our children.


Please note fees are subject to change. Thes fees shown are correct as of November 2018.

  • Full day care – £38 per full day
  • Weekly rate  – £180 per week (5 full days)
  • Half day rate – £25
  • Additional hours – £8

A half day includes either breakfast or tea, a full day includes Breakfast, lunch and tea.

We can also offer you the flexibility of choosing your own hours of attendance to meet your working/childcare needs should you work shifts for example. There is an additional cost for this facility

We offer a 10% Sibling Discount on the eldest child’s fees

The Free Funding Entitlement Grant is available for all three and four-year-olds the term after which they are three. The grant covers the cost of up to 15 hours per week for 38 weeks of the year.  The grant can also be used to offset some of the daycare nursery fees. This reduction currently stands at £9.50 per session.

Payments are to be made monthly by direct debit for the month ahead.  Regular session fees must be paid even if the child is absent as the group’s expenses remain the same regardless of the number of children attending the session). N.B. In the case of long-term illness or hospitalisation, an exception may be made.


We arrange our waiting list in order of date of birth and need. We admit children from the age of three months dependent upon current vacancies within the different age ranges.  Visits are available and encouraged, for all children and their parents and carers prior to children starting to attend to the group.
Our “Ducklings” group (under twos) will plan your child’s admission to the group over a period of time to suit you and your child to give you both an opportunity to become familiar with the group alongside your child. This provides your child with a “taste and try” session with the security of knowing you are present. We want your child to feel safe and happy in the absence of their parents/ carers and to acknowledge other adults as a source of help and friendship.  Staff will, therefore, work alongside parents/cares to provide the best introduction to the group for both the child and parent.

We will support all families as required, for as long as it takes for your child to settle to make them and you feel secure. The settling in admission arrangements is individually tailored to you and your child’s personal requirements.


Your child will be allocated a key person who will be your personal link with the group. Your child’s key person will help to settle your child into the group and be responsible for observing and monitoring their progress during their attendance at the group. 

Your child’s key person will use their observations to plan your child’s future targets and design activities specifically to meet their individual needs. Once a term your child will be a V.I.P. – this is our method of ensuring all children within the group are specifically observed and their progress tracked and recorded.

Your child’s key person will write a report following your child’s V.I.P. week and this will be shared with you and you will receive a copy of this report. During a full year, you will receive at least three reports detailing your child’s progress and achievements whilst attending “Quackers Kids Ltd” Nursery. “The Ducklings” will receive a daily written record of their day from their key person which will include information on sleep patterns and detail the child’s activities during nursery.

We have been involved with the AcE national pilot project which has helped us to reflect upon our observations of your child more closely. Each child has their own file which contains a snapshot of your child’s time with; your child’s key person will record significant moments in this file and also photographic evidence.

We encourage you to take an active part in this file and then, in partnership with you, we can set targets for your child to achieve thereby helping them to make maximum progress upon their individual learning journey. There are opportunities in the file for you to make comments and reflect upon what you have observed at home.


We are open every weekday between 7.30 am – 6 pm throughout the year (with the exception of bank holidays and two weeks Christmas holidays).
Half day sessions are available every day between – 7.30 am – 12.45 pm or 1 pm – 6 pm
In addition, we also have limited free (Free Entitlement Funding) sessional nursery places. These are available every day during term time or for 12 hours per week stretched over 47 weeks for children the term following their third birthday.
          AM. sessions          (Mon. – Fri.)                    8.45 a.m. – 11.45 p.m.
          PM. sessions          (Mon. – Fri.)                    1.00 p.m. – 4.00 p.m.
We are also able to offer free places for two-year-olds who have been awarded the two-year-old grant and their session times are as above.  We do allow parents to utilise their hours to cover both a morning and an afternoon session in one day, however, a lunchtime charge of £7.50 is payable.

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